Unable to send alert to Event Engine Service using named pipe.

Products

• IT Management Suite

Issue/Introduction

After finishing a Notification Server upgrade, the following errors are noticed in the SMP logs showed:

Entry 1:
Unable to send alert to Event Engine Service using TCP. Send failed.
Could not connect to net.tcp://localhost:8501/Receptor. The connection attempt lasted for some time of 00:00:02.0435738. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8501.
[System.ServiceModel.EndpointNotFoundException @ mscorlib]

Entry 2:
Unable to send alert to Event Engine Service using named pipe.
The open operation did not complete within the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout.
[System.TimeoutException @ mscorlib]

Error 1:
Unable to send alert to Event Engine Service using named pipe.
The open operation did not complete within the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout.
[System.TimeoutException @ mscorlib]

Server stack trace:
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.ClientBase'1.System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout)
at EventReceiver.ReceiverService.ProcessAlert(Object state)

Open timed out after 00:01:00 while establishing a transport session to net.pipe://localhost/Receptor. The time allotted to this operation may have been a portion of a longer timeout.
[System.TimeoutException @ System.ServiceModel]
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)

Cannot connect to endpoint 'net.pipe://localhost/Receptor' within the allotted timeout of 00:00:59.8500000. The server has likely reached the MaxConnections quota and is too busy to accept new connections. The time allotted to this operation may have been a portion of a longer timeout.
[System.TimeoutException @ System.ServiceModel]
at System.ServiceModel.Channels.PipeConnectionInitiator.TryConnect(Uri remoteUri, String resolvedAddress, BackoffTimeoutHelper backoffHelper)
at System.ServiceModel.Channels.PipeConnectionInitiator.Connect(Uri remoteUri, TimeSpan timeout)
at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)

A pipe endpoint exists for '\\.\pipe\701d0573-b80c-427f-ab99-579f9e2b22f8', but the connect failed: All pipe instances are busy. (231, 0xe7)
[System.IO.PipeException @ ]

Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
at EventReceiver.ReceiverService.LogException(String message, Exception e)
at EventReceiver.ReceiverService.ProcessAlert(Object state)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

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Date: 5/8/2017 12:48:50 AM, Tick Count: 318577644 (3.16:29:37.6440000), Size: 3.33 KB
Process: EventReceiver (9424), Thread ID: 485, Module: EventReceiver.exe
Priority: 1, Source: EventReceiver.ReceiverService.LogException

Error 2:
Unable to send alert to Event Engine Service using TCP. Send failed.
Could not connect to net.tcp://localhost:8501/Receptor. The connection attempt lasted for a time span of 00:00:02.0435738. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8501.
[System.ServiceModel.EndpointNotFoundException @ mscorlib]

Server stack trace:
at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.ClientBase'1.System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout)
at EventReceiver.ReceiverService.ProcessAlert(Object state)

No connection could be made because the target machine actively refused it 127.0.0.1:8501

[System.Net.Sockets.SocketException @ System]
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)

Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
at EventReceiver.ReceiverService.LogException(String message, Exception e)
at EventReceiver.ReceiverService.ProcessAlert(Object state)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

-----------------------------------------------------------------------------------------------------

Date: 5/8/2017 12:48:50 AM, Tick Count: 318577644 (3.16:29:37.6440000), Size: 2.78 KB
Process: EventReceiver (9424), Thread ID: 280, Module: EventReceiver.exe
Priority: 1, Source: EventReceiver.ReceiverService.LogException

Environment

ITMS 8.x

Cause

Issues with the “Altiris Event Engine” service

Resolution

Verify if the “Altiris Event Engine” service is running. If it is not then start it and if it is then restart it.