Multiple processes crash on exit when Application and Device Control runs on Windows 10 and Impero (Education) Pro 5.x is also installed.
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Multiple processes crash on exit when Application and Device Control runs on Windows 10 and Impero (Education) Pro 5.x is also installed.

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Article ID: 165261

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Multiple processes crash on Windows 10 on exit when both Symantec Endpoint Protection (SEP) 12.1.6.RU4 Application/Device Control (ADC) and Impero (Education) Pro 5.x are installed.

Cause

ImperoInj64.dll frees its old hook pointer and changes to a new hook pointer.
However, Sysfer.dll still points into its old pointer. As a result the system crashes.

 

 

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14