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• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
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• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

What is the maximum amount of search results? Where is it configurable?

Environment

CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution

At the maximum, for each facet (ex: using @userid which searches for userid in contacts table only) you can only display a maximum of 20 records. This is a hard limit at this time. If you are doing multi faceted search (example: just typing a string in the Global Search bar) then a maximum of 5 records per facet can be displayed. This can not be configured.