Search results in XFLOW

Article Id: 16526

Status: Published

Updated On: 14-02-2018 07:51

Legacy Id: TEC1134854

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

What is the maximum amount of search results? Where is it configurable?

Environment:

CA Service Desk Manager 14.1CA Service Desk Manager 17.0

Resolution:

At the maximum, for each facet (ex: using @userid which searches for userid in contacts table only) you can only display a maximum of 20 records. This is a hard limit at this time. If you are doing multi faceted search (example: just typing a string in the Global Search bar) then a maximum of 5 records per facet can be displayed. This can not be configured.