Search results in XFlow

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Article ID: 16526

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

What is the maximum amount of search results in XFlow?

Where is it configurable?

Environment

CA Service Management 17.1 and higher.

Resolution

At the maximum, for each facet (ex: using @userid which searches for userid in contacts table only) you can only display a maximum of 20 records. This is a hard limit at this time. If you are doing a multi-faceted search (example: just typing a string in the Global Search bar) then a maximum of 5 records per facet can be displayed.