"Operation 'Get File' failed" / "Download Package failed: Operation aborted" / "refreshPackageStatusVerbose(): Package does not exist for update" errors when down loading patch packages.

Products

• IT Management Suite

Issue/Introduction

Your have created and targeted a client machine with a patch policy. The client machine has received the policy and started to download the patch packages. 

The download will break with the errors "Operation 'Get File' failed" / "Download Package failed:  Operation aborted" / "refreshPackageStatusVerbose(): Package  does not exist  for update" if the client machine has it's configuration settings updated during the download process.

 

The error messages below are from Windows10.0-KB4016637-x64.msu (Package {E94A0D3A-C8FD-2762-A073-F35EDBACDE19}) download.

1.
=====
refreshPackageStatusVerbose(): Package {E94A0D3A-C8FD-2762-A073-F35EDBACDE19} does not exist for update {9422FA17-DFD9-4EC7-97F2-01E5DF452341} Windows10.0-KB4016637-x64.msu
=====

2. 
=====
Operation 'Get File' failed. 
Protocol: HTTP 
Host: SS-T2.Gamegrid.local:80 
Path: /Altiris/PS/Share/pkggroup_%7B0e2df3aa-240f-4fdf-993a-4fb61d6cb2de%7D/%7BE94A0D3A-C8FD-2762-A073-F35EDBACDE19%7D/cache/Windows10.0-KB4016637-x64.msu 
Http status: 206 
Id: {9C7AD2D1-0495-4745-9457-5E02A911865C} 
Error type: Local error 
Error result: 0x80004004 
Error code: 0 
Error note: Data receiving aborted 
Error message: Operation aborted
======

3. 
=====
Download Package failed: Operation aborted (-2147467260)
=====

Environment

ITMS 8.1

Cause

Defect.

Resolution

Upgrade to ITMS 8.1 RU1 or higher