Intelligent Updater fails to update Endpoint Protection 14 for Linux clients

Products

• Endpoint Protection

Issue/Introduction

Instructions from How to update a Linux-based computer with Intelligent Updater definitions are being followed correctly, but the Intelligent Updater (IU) package fails to update Symantec Endpoint Protection (SEP) 14 / 14 MP1 for Linux clients.  The IU dates from May 2 2017 or earlier.

ERROR:  /opt/Symantec/virusdefs/incoming not found.
        This directory must exist in order to update the definitions.
        Please confirm that a Symantec product is installed on this system. See -help for more information.

Environment

SEP 14 / 14 MP1 for Linux (SEPFL)

Cause

SEP 14 for Linux client does not create /opt/Symantec/virusdefs/incoming directory.

 

Resolution

This issue was fixed with 20170503-001-core15unix.sh or later. Install script will automatically create incoming directory during installation if it does not exist.
To work around this issue, please create incoming directory manually by following commands.

#sudo cd /opt/Symantec/virusdefs
#sudo mkdir ./incoming
#sudo chown root ./incoming
#sudo chgrp avdefs ./incoming
#sudo chmod u=rwx,g=rwx,o=rx ./incoming