How to use XMLModifier to configure Protection Engine to download definitions from internal LiveUpdate Administrator server

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

You would like to configure Symantec Protection Engine (SPE) to get updates from an internal LiveUpdate Administrator (LUA) server by using XMLModifier to update the LiveUpdate.xml

Resolution

To configure Symantec Protection Engine (SPE) to get update from Internal LiveUpdate server

Go to the DOS Prompt as the local administrator
Change to Symantec Protection Engine installation directory

On Windows computers, the default location for the Liveupdate.xml is:

64-bit:C:\Program Files\Symantec\Scan Engine\
32-bit: C:\Program Files (x86)\Symantec\Scan Engine\

On Solaris and Linux computers, the default location for the Liveupdate.xml file is /opt/SYMCScan/bin/

Note: Make a backup of the Liveupdate.xml before you make any changes.

Configure Symantec Protection Engine 7.8 and later

Command to define the LUA server

XMLModifier.exe -s //liveupdate/UpdateServer/Server/@value "<ip address or hostname>" liveupdate.xml

Allowed values: IP address or Hostname of the internal LiveUpdate Server

Command to define the LUA Port

XMLModifier.exe -s //liveupdate/UpdateServer/Port/@value 7070 liveupdate.xml

Allowed Value: The designated port for the LiveUpdate Server Definitions Content

Command to define the LUA Path

XMLModifier.exe -s //liveupdate/UpdateServer/Path/@value "clu-prod" liveupdate.xml

Allowed Value: Path to the LiveUpdate Server Definitions Content

Command to define the LUA User Account

XMLModifier.exe -s //liveupdate/UpdateServer/UserName/@value "Domain\Account" liveupdate.xml

Allowed Value: Define the account that will have access to the LiveUpdate Server content

Command to define the LUA User Password

XMLModifier.exe -k //liveupdate/UpdateServer/Password/@value "Password" "C:\Program Files\Symantec\Scan Engine" liveupdate.xml

Allowed Value: Password to access the LiveUpdate Server content

Note: The password will be encrypted and stores in specified path "C:\Program Files\Symantec\Scan Engine"

Note: Restart Symantec Protection Engine service after updating Liveupdate.xml

To force the engine to immediately try to update virus definitions create a file with the following name and drop it in "C:\Program Files\Symantec\Scan Engine"

LUNowFlag

Within 10 seconds the file should disappear. Check to see if the definitions updated. If they do not examine the last entries of the file "C:\Program Files\Symantec\Scan Engine\Definitions\Stargate\logs\lux.log" for an explanation.

Normally you will see something similar to the following indicating success:

09:58:06.815821 [Inventory Synchronization - END]
09:58:06.815821 [Server Selection - START]
09:58:06.863562 Result Code: 0x00010000
09:58:06.863562 Result Message: OK
09:58:06.863562 [Server - START]
09:58:06.863562 Host ID: [REMOVED BY AUTHOR]
09:58:06.863562 Status Code: 2
09:58:06.863562 Status Message: Server was selected
09:58:06.863562 Protocol: HTTP
09:58:06.863562 Hostname: 192.0.2.207
09:58:06.863562 Port: 7070
09:58:06.863562 Path: /clu-prod
09:58:06.863562 Proxy ID: {00000000-0000-0000-0000-000000000000}
09:58:06.863562 Proxy Bypass: false
09:58:06.863562 [Server - END]
09:58:06.863562 Used proxy list was empty
09:58:06.863562 [Server Selection - END]
09:58:06.863562 [Check for Updates - START]
09:58:06.950182 Result Code: 0x00010000
09:58:06.950182 Result Message: OK
09:58:06.950182 Component Status Changes:
09:58:06.950182 None
09:58:06.950182 [Component - START]
09:58:06.950182 Component ID: {CD657291-9FEB-46FD-8F22-4A67F2F0D3BE}
09:58:06.950182 Available Updates: 1
09:58:06.950182 [Package - START]
09:58:06.950182 Item: Virus Definitions
09:58:06.950182 Description: Norton AntiVirus Definitions
09:58:06.950182 File: 1694549928jtun_sgwinoennful.7z
09:58:06.950182 Reboot Flag: false
09:58:06.950182 Sequence Name: CurDefs
09:58:06.950182 Sequence Number: 230912019
09:58:06.950182 [Package - END]
09:58:06.950182 [Component - END]
09:58:06.950182 [Check for Updates - END]
09:58:06.950182 [Package Download - START]
09:58:06.950182 Component: {CD657291-9FEB-46FD-8F22-4A67F2F0D3BE}
09:58:06.950182 File: 1694549928jtun_sgwinoennful.7z
09:58:10.777137 Result Code: 0x00010000
09:58:10.777137 Result Message: OK
09:58:10.777137 [Package Download - END]
09:58:10.777137 [Package Decompression - START]
09:58:10.777137 Component: {CD657291-9FEB-46FD-8F22-4A67F2F0D3BE}
09:58:10.777137 File: 1694549928jtun_sgwinoennful.7z
09:58:21.293734 Result Code: 0x00010000
09:58:21.293734 Result Message: OK
09:58:21.293734 [Package Decompression - END]
09:58:21.293734 [Initialize Package Installs - START]
09:58:21.293734 Result Code: 0x00010000
09:58:21.293734 Result Message: OK
09:58:21.293734 Component Status Changes:
09:58:21.293734 None
09:58:21.293734 [Initialize Package Installs - END]
09:58:21.293734 [Package Install - START]
09:58:21.293734 Component: {CD657291-9FEB-46FD-8F22-4A67F2F0D3BE}
09:58:21.293734 File: 1694549928jtun_sgwinoennful.7z
09:58:21.293734 Action Item: SGWinFRes.dis
09:58:21.434364 Result Code: 0x00010000
09:58:21.434364 Result Message: OK
09:58:21.434364 [Package Install - END]
09:58:21.434364 [Finalize Package Installs - START]
09:58:24.793709 Result Code: 0x00010000
09:58:24.793709 Result Message: OK
09:58:24.793709 Component Status Changes:
09:58:24.793709 None
09:58:24.793709 [Finalize Package Installs - END]
09:58:24.793709 [Finalize Session - START]
09:58:24.793709 Result Code: 0x00010000
09:58:24.793709 Result Message: OK
09:58:24.793709 Component Status Changes:
09:58:24.793709 None
09:58:24.793709 [Finalize Session - END]
09:58:24.824995 [Session Results - START]
09:58:24.824995 Session Result Code: 0x00010000
09:58:24.824995 Session Result Message: OK
09:58:24.840588 [Component Result - START]
09:58:24.840588 Component ID: {CD657291-9FEB-46FD-8F22-4A67F2F0D3BE}
09:58:24.840588 Display Name: Stargate Definition
09:58:24.840588 PVL: Stargate-SPEforNAS 1.0 Definitions for x64-windows_MicroDefsB.CurDefs_SymAllLanguages
09:58:24.840588 Result Code: 0x00010000
09:58:24.840588 Result Message: OK
09:58:24.840588 [Package Result - START]
09:58:24.840588 File: 1694549928jtun_sgwinoennful.7z
09:58:24.840588 Result Code: 0x00011003
09:58:24.840588 Result Message: UNKNOWN
09:58:24.840588 [Package Result - END]
09:58:24.840588 [Component Result - END]
09:58:24.840588 [Session Results - END]
09:58:24.840588 [Session Summary - START]
09:58:24.840588 Components: 1
09:58:24.840588 Packages: 1
09:58:24.840588 Success: 1
09:58:24.840588 Fail: 0
09:58:24.840588 [Session Summary - END]