SMS text or Voice messages from Symantec VIP are not received by the phone number they are sent to.
For US Customers:
If a user does not receive an SMS, try these troubleshooting steps:
If you can rule out all of the above issues, the VIP Support team can help investigate. If you are an end-user, please reach out to your helpdesk. If you are a VIP administrator, please contact VIP Support. Support Portal: https://support.broadcom.com/
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Some carriers allow recipients on their network to blocks ANY SMS sent to their mobile number from business-type sender numbers, such as VIP Short Codes, Toll-Free, etc. This includes OTP codes, appointment notifications, etc. from any sender network. This setting can affect SMS message delivery of VIP security codes. Contact your carrier to remove this feature. If using T-Mobile, contact T-Mobile Support directly by dialing 611 from the mobile device. If using another device, call 1-800-937-8997. Request "Shortcode Blocklist" setting to be removed from your account.