How Does The Lock User and Lock Credential Options Work in VIP Manager?
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How Does The Lock User and Lock Credential Options Work in VIP Manager?

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Article ID: 165119

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Updated On:

Products

VIP Service

Issue/Introduction

VIP Manager is configured for user lock out set to 5 and credential lock out to a count of 10. The question is if we have a user with 4 credential ID's registered, how does the logic work to increment count or determine if a user should be locked? How is the credential locked?

Resolution

What happens when: 
A) A user passes a bad token?  
When user lockout is enabled, the credential lock is not used. 
If a user enters an incorrect security code the lockout count for that user will be incremented.
B) A user enters 4 more bad tokens?
If user lockout is enabled the user will be locked.  If user lockout is not enabled then the credential lockout will be incremented to 5.
C) A user is unlocked, will the count on the credential be reset as well? 
No.  See A.
D) If a credential gets locked and then gets reset, will the count on the user be reset as well? 
No.  See A.
E) Multiple users are allowed to use the same credential ID? Is the count per credential ID or per user?
 If the Enable User Lockout setting in VIP Manager is set to No, the credential ID will lock for everyone using it after 10 consecutive failed security codes.