Advanced Threat Protection (ATP) User Interface (UI) shows an alert "Device is encountering low resource condition".

Products

• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

The Health Status in the ATP UI shows "Device is encountering low resource condition".

 

Resolution

If the ATP UI shows "Device is encountering low resource condition" then perform these steps.

1. Within the ATP UI click on Settings -> Appliances -> click on the appliance below to get to the setting page for the appliance.
2. Move the cursor over the circle Health Status to bring up more detail of the "Device is encountering low resource condition".
3. Write down or take a screen shot of the message.

Open a Support ticket with Symantec Support. Provide the logs from the ATP appliance or Virtual Machine (VM) by running the 'gather_logs' from the command line (CLI) as the 'admin' account. Provide the Support team with the Universal Unique Identifier (UUID).  This can be obtain from the (CLI) by running the 'bsupport'.  Take a screen shot or cut and paste the (UUID) in the Support case that you have open. Provide any requested screen shots of the error and attached to the case.

Note: Tier 1 see internal notes for next steps.