Configuration failed while attempting: Configure Symantec Management Agent install - UNIX, Linux and Mac...

Products

• IT Management Suite

Issue/Introduction

During an upgrade for the Symantec Management Platform (SMP) Server, you are receiving the following configuration failed message:

A critical error occurred:

Product failed to install. See logs for details.

Configuration failed while attempting: Configure Symantec Management Agent install - UNIX, Linux and Mac...

From the Altiris Log Viewer:

Failed to configure: [Drive]:\Program Files\Altiris\UNIX Agent\Config\UnixAgent.config

Invalid URI: The hostname could not be parsed.
   [System.UriFormatException @ System]
   at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
   at Altiris.Agent.Unix.Data.Agent.get_RawInstallXmlWithPortAndProtocol()
   at Altiris.Agent.Unix.PackageGenerators.BootstrapGenerator.RegenerateBootstrapFiles(String installXml)
   at Altiris.Agent.Unix.UnixAltirisAgentInstallation.OnInstallProduct(XmlNode installationNode)
   at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()
   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String configFile, Boolean ownsProgressContext, SerializationMode serializationMode)
   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProduct()

Exception logged from:
   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProduct()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)
   at System.Threading.ThreadHelper.ThreadStart()

Environment

ITMS 8.x

Resolution

Use the following steps:

1. Go to the Internet Information Services (IIS) Manager
2. Expand the computer hostname on the left
3. Expand Sites
4. Select Default Web Site
5. Click on Bindings...
6. In Actions on the right, remove the Asterisk symbol (*) in the host name field for HTTP or HTTPS
7. Select the site binding, and click on Edit
8. Next, restart the computer or restart IIS
9. Once it has restarted run a reconfigure on the Symantec Management Platform (SMP) from Symantec Installation Manager (SIM)
10. This is under Repair installed products, and Reconfigure installed products.