Black screen during remote desktop logoff from virtualized Data Center Security server

Products

• Critical System Protection

Issue/Introduction

On a VMware virtual machine with Symantec Data Center Security (DCS), you experience a black screen when logging off a Remote Desktop Protocol (RDP session. The black screen may be shown for a minute or longer, resulting in a perceived hang.

Environment

DCS

Resolution

This issue was resolved by VMware in ESXi 6.0 Patch Release ESXi600-201608001 and VMware Tools version 10.0.8. It affected all systems with VMware Tools 10.0.0 to 10.0.7. See VMware Knowledge Base article 2144236 and the Resolved Issues section of the VMware Tools 10.0.8 Release Notes for more details.