Altiris Console Shows "Not up-to-date" Alert for Managed Computers

Products

• IT Management Suite

Issue/Introduction

The Manage>Computers page shows "Not up-to-date" alerts for computers that have the correct plug-in versions according to article 260127. In addition, the appropriate plug-in upgrade policies are enabled under Settings>Agents/Plug-ins, and the targets show no applicable computers.

Environment

8.x

Cause

The wrong version is listed in the SmpVersions table

Resolution

Run the following query to confirm that the wrong version is listed in the SmpVersions table:

select Smpversions.PluginGuid, SmpVersions.Version, item.Name
from SmpVersions
left join Item on item.Guid = SmpVersions.PluginGuid
where item.Name like '%software update plug-in%' --Name of problem plug-in here

Identify the row that has the wrong version and copy the PluginGuid attribute. Look up the correct plug-in version according to 260127 and then modify the following query with the appropriate GUID and version:

update SmpVersions
set smpversions.Version = '8.0.3323' --Appropriate version here
where SmpVersions.PluginGuid like '37D25576-7845-42A5-991C-D08D55D44414' --Appropriate GUID here

Run the query above to modify the SmpVersions table with the correct version, then confirm that versions change to green status in the Manage>Computers page.

Additional Information

260127 What are the released ITMS 8.7.x Agent or Plug-in versions and build numbers?