Home page Activity Summary is blank, and no pie chart is rendered in the Mail Security for Exchange console

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

Home page Activity Summary is blank, and no pie chart is rendered in the Mail Security for Exchange console when the Microsoft.NET machine.config contains invalid XML code.

At service start, the follow error is logged to the application event log.

Log Name:      Application
Source:        Symantec Mail Security Managed Components
Event ID:      0
Task Category: None
Level:         Error
Description:

 Outer Exception Type: System.Configuration.ConfigurationErrorsException
 Outer Exception Message: Configuration system failed to initialize
 Outer Exception Source: System.Configuration
 ---Outer Exception Stack Trace--- 
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
   at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
   at System.Configuration.ConfigurationManager.GetSection(String sectionName)
   at System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
   at System.Net.Configuration.SettingsSectionInternal.get_Section()
   at System.Net.Sockets.Socket.InitializeSockets()
   at System.Net.Sockets.Socket.get_SupportsIPv4()
   at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(IDictionary properties, IServerChannelSinkProvider sinkProvider, IAuthorizeRemotingConnection authorizeCallback)
   at System.Runtime.Remoting.Channels.Tcp.TcpChannel..ctor(IDictionary properties, IClientChannelSinkProvider clientSinkProvider, IServerChannelSinkProvider serverSinkProvider)
   at CmafReportSrv.ReportSrv.StartRemotingServer()
   at CmafReportSrv.ReportSrv.Main(String[] args)
 **************************************
 Inner Exception Type: System.Configuration.ConfigurationErrorsException
 Inner Exception Message: Unrecognized configuration section <section name>. (C:\Windows\Microsoft.NET\Framework\v2.0.50727\Config\machine.config line <line number>)
 Inner Exception Source: System.Configuration
 Inner Exception Stack Trace:    at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey)
 **************************************

Source : CmafReportSrv.ReportSrv::Main Thread:1
Main at offset 224 in file:line:column <filename unknown>:0:0

Cause

The Microsoft.NET machine.config file located at C:\Windows\Microsoft.NET\Framework\v2.0.50727\Config\ contains invalid XML code

Resolution

Locate and remove the invalid XML code from the machine.config, or replace the machine.config with a known good machine.config from a working system. The section name and line number highlighted above indicates the location of the invalid XML code in the machine.config.