Error when installing Unix Agent APU
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Error when installing Unix Agent APU

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Article ID: 164936

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

Error is received when trying to push Agent Product Update to Unix agents.

Failed to start the remote update process on agent.
 
Update Details:

Verifying signature of the package files... Failed to install updates on agent <agent machine name>

Signature verification failed for file D:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\DPS\AgentUpdate\PU\apu-11.10\lnx-x86\smime\agentupdatemanifest.xml
 

Environment

CCS 11.5
Agent version 11.10.10000.1160

Cause

\Program Files (x86)\Symantec\CCS\Reporting and Analytics\ESM folder was missing subfolders.

If you are receiving this error, please check this folder and verify that both the gnupg folder and the x509 folder are present. Also verify the the x509 folder contains all three subfolders. See image below for the correct \Program Files (x86)\Symantec\CCS\Reporting and Analytics\ESM folder contents:

Resolution

  1. Verify there are no jobs currently running and no remote consoles open.
  2. Uninstall just the manager component from the CCS Manager that is pushing the updates.
  3. Reboot the Machine.
  4. Reinstall the CCS Manager component.
  5. Verify missing folders are now present.