DLP Endpoint Agent installation error endpoint_cert.pem is not complete file path.

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

DLP Endpoint Agent Installation fails with the following error :

Error endpoint_cert.pem is not complete file path.

The same error may show for other .pem files as well.

Environment

DLP Endpoint Agent installation on Windows 7 8 or 10.
This also happens with Beyond Trust Privilege Guard installed. 

Cause

A relative file path may have been used in agent_install.bat (if modified as per environmental requirements) rather than an absolute. In a default agent install file the path for PEM files are not mentioned as it expected to be executing from same folder where the PEM files are stored. In some case due to system hardening you may require to update the file path exclusively for installation.

Resolution

Solution 1:
Use the full path to the PEM files in the install_agent.bat
Check the Agent_Install.bat and make sure an exact file path is used for all the pem files. 

for example of a full path : C:\temp\dlpinstall\endpoint_cert.pem   OR  %installpath%\endpoint_cert.pem

If the Agent_install.bat does not contain a full path to the file, modify the .bat to contain a full path. Save the file and re-try the installation.

Solution 2:
If Beyond Trust Privilege Guard then "Run with Elevated access" must be used instead of "run as administrator"