Computers hang while shutting down or restarting
Article ID: 164868
Updated On:
Products
Symantec Products
Issue/Introduction
After clicking "Shutdown" or "Restart" the computer waits indefinitely on the logoff screen with Endpoint Protection Small Business Edition cloud (SEP SBE) installed and the Malwarebytes Anti-Malware "MBAMProtector" service running.
Cause
Driver conflicts caused by having multiple antivirus solutions on one system.
Resolution
Create exclusions in the Malwarebytes software for the Symantec files and drivers.
Include these directories with their sub-directories:
C:\Program Files\Symantec.cloud\C:\ProgramData\Norton\C:\Windows\System32\drivers\NISx64\C:\Windows\System32\drivers\NISx86\
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