Domain cache credential error when running query

Products

• Control Compliance Suite Windows

Issue/Introduction

Error during data collection: 'unable to build domain cache for domain...' even though domain cache credentials are present in credentials manager. Error during data collection: 'unable to build domain cache for domain...'

Cause

Credentials manager was showing credentials being for for FQDN of <domain>.dmz but the job was looking for credentials for the domain short name.

Resolution

Deleted credentials and recreated as being in use for domain short name  instead of FQDN.