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Endpoint Protection process ccSvcHst crashes after installing Windows Update KB3188730


Article ID: 164838


Updated On:


Endpoint Protection


After installing Windows Updates that include KB3188730, ccSvcHst.exe crashes on startup. Symantec Endpoint Protection (SEP) client does not function properly.  Reverting the security patch does not resolve the issue.

2/15/2017 4:03:44 PM    Application    Error    Application Error    va33pwpvqd001        1000    "Faulting application name: ccSvcHst.exe, version:, time stamp: 0x573cfe4d
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000c96
Faulting process id: 0xcdc
Faulting application start time: 0x01d287cef3fd85d4
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.7004.6500.105\Bin\ccSvcHst.exe
Faulting module path: unknown
Report Id: 3c225e29-f3c2-11e6-b828-0894ef02fc30"



Microsoft MS16-120: Description of the security update for the .NET Framework 3.5.1 for Windows 7 and Windows Server 2008 R2 Service Pack 1: October 11, 2016,-2016



This issue is resolved in SEP 14 MP2.