Package Server is not found for image package with Guid <guid> when attempting to deploy an image

Products

• Deployment Solution

Issue/Introduction

Customer is using a DS Deploy Image task to deploy an image to a client system. When the getnearestpackageserver call is ran in automation, a package server that has the approriate package guid of the image is not returned.
/Deployment/Agent/GetNearestPackageServerInfo.aspx?xml=<request><GetNearestPackageServerInfo><siteType>packageserver</siteType><resourceGuidString>{CLIENT GUID}</resourceGuidString><clientIPAddress>IPADDRESS</clientIPAddress><packageGuid>PACKAGE GUID/packageGuid></GetNearestPackageServerInfo></request>
[2017/03/02 11:42:43.852 1436:1952 2] Function Name is util::CSMPPackage::getNearestPackageInfoXML(),file name is common\util\SMPPackage.cpp and Line no 331. Response of getNearestPackageInfoXML = <Response><PackageServers><PackageServerFound>false</PackageServerFound></PackageServers></Response>

Environment

All DS versions from 7.5 to 8.0

Cause

Package is not assigned to be downloaded to the affected package server


 

Resolution

Solution:

1) Open SMP console
2) Click on 'Settings > All Settings'
3) Open the folder structure 'Deployment > Disk Images'
4) Click on the image that is not being deployed to the package server
5) Click on 'Package Servers' tab
6) Ensure that 'Assign package to ' option is set correctly.  E.g  Often the 'Assign package to' is set to 'Package Servers individually' and the package server without the package is not selected.