Agent on the NS will not connect after an upgrade

Products

• IT Management Suite

Issue/Introduction

After upgrading from 7.6 HF5 to 7.6 HF7 the agent on the NS cannot connect to send basic inventory or receive configuration updates

Operation 'Head' failed. 
Protocol: HTTP 
Host: <FQDN_NS_NAME>:80 
Path: /Altiris/NS/Agent/CreateResource.aspx 
Http status: 403 
Id: {B82091E9-D849-4BBA-A12F-B072FCE5376B} 
Error type: HTTP error 
Error result: 0x80042D21 
Error code: 0 
Error note: HTTP status: 403 Forbidden. Empty response content received, the remote web server is down or URL is invalid 
Error message: HTTP error occured

Environment

In this case 7.6 HF5 to HF7 upgrade

Cause

Agent is attempting to connect only via http when https is required

Resolution

Execute the command below from the Altiris Agent folder on the Notification Server

AeXAgentUtil.exe /web: https://<name of NS server here>