Some reports fail to load with the error "Cannot create a connection to data source 'ITAnalyticsEmbedded'"
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Some reports fail to load with the error "Cannot create a connection to data source 'ITAnalyticsEmbedded'"


Article ID: 164764


Updated On:


IT Analytics


After successfully installing and processing the IT Analytics (ITA) cubes, some reports fail to load. The errors returned are:

An error has occurred during report processing. (rsProcessingAborted)
Cannot create a connection to data source 'ITAnalyticsEmbedded'. (rsErrorOpeningConnection)


Version: 2.9.1

Component: Reporting Services


An incorrect data source is defined for the report(s) in the Reporting Services Web Portal.


Manually re-assign the data source of the affected reports to the default data source ITAnalytics by following this procedure:

  1. On the server hosting SQL Server Reporting Services, open the application Reporting Services Configuration Manager
  2. When prompted, select the Server Name and Report Server Instance hosting the IT Analytics reports
  3. In the left pane of the Reporting Services Configuration Manager window, select the Web Portal menu item 
  4. In the Web Portal URL section, click the URLs: hyperlink to load the Web Portal virtual directory in a browser
  5. In the browser, select the ITAnalytics folder
  6. Depending upon the content packs installed and the report(s) affected, select either the Symantec Data Loss Prevention or Symantec Endpoint Protection folder
  7. Locate an affected report and click the ellipsis in the upper right-hand corner of its tile:
  8. Click Manage
  9. Under the Properties menu, select Data sources
  10. Select the radio button labelled A shared data source
  11. Click the ellipsis to select a shared data source
  12. In the Data source window, click ITAnalytics
  13. Select the ITAnalytics data source tile:
  14. Click the Save button