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Article ID: 164702


Updated On:


Email Email Threat Detection and Response


Users are unable to access the portal when going through a proxy server after enabling IP restrictions under Access Control.

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Environment Management Portal


This is due to the http request containing a HTTP_X_FORWARDED_FOR,  which means that the traffic was forwaded from one or more IP addresses. This will cause for the Symantec.Cloud Portal authentication servers to see that the last hop is the HTTP_X_FORWARDED_FOR, changing the IP address(es) that the traffic is coming from the IP address(es) added in the portal under Access Control > IP Restrictions.



Where REMOTE_ADDR= is the client's IP adddress and HTTP_X_FORWARDED_FOR= is the successive proxy that passed the request adding the IP address where it received the request from.


The proxy administratior will need to have the HTTP_X_FORWARDED_FOR statements removed from the HTTP request or apply a proxy bypass for the following domains:


Note: This restriction provides a limited measure of security, as IP addresses could potentially be spoofed. For example, IP-based restricted access cannot detect instances in which the HTTP_FORWARDED_FOR header has been spoofed. We recommend that you set up two factor authentication in conjunction with IP restrictions for a comprehensive approach to access control.