Management Agent scheduled push fails with an error.

Products

• IT Management Suite

Issue/Introduction

Unable to push Symantec Management Agent (SMA) to newly discovered machines.

The scheduled push of SMA fails with the following error in Symantec Management Platform (SMP) a logs.

Failed to push agents since profile specified for push operation 'SMPXXX' does not contain requested URL.

Environment

Management Platform 8.0

Cause

The link between Symantec Management Agent Communication profile and Symantec Management Agent Install Settings is broken.

Resolution

This issue is specific to certain environment. Following below steps will re-associate the communication profile with agent install settings:

1. Clone the existing Notification Server Communication Profile in use from Settings > Agent/Plug-ins > Symantec Management Agent > Symantec Management Agent Communication profiles.
2. Edit the Default Settings for Symantec Management Agent Install and select this cloned profile in "Profile to be used for agent installation:" and click on OK from Settings > Agents/Plug-ins > Symantec Management Agent > Settings > Agent Install.
3. Repeat Step 2 and select the original profile this time and click on OK to save the changes.
4. Now delete the cloned profile created in Step 1.

Symantec Management Agent scheduled push will now work with the original profile without any error.