To configure SSL and FQDN for Service Desk. We can apply these two technical docs, but need additional changes.
Configuring SSL for Tomcat with CA Service Desk Manager
Configure Service Desk Manager to use FQDN or Alias
After implementing the above two technical docs, attachment or export may not working.
What are the required changes for these features ?
Service Desk 12.9 , 14.1 & 17.x
1/ Requirement for SSL
The above tech docs discuss the definition of certificate. After done, we need to change all variables pointing to http by https and change port 8080 to port 8443
2/ Requirement for attachment
Attachment try first to use the definition done in this screen shot
If it is blank as this screen shot, it will use the UploadServlet on this location
Because we want users use FQDN, make sure this variable is defined with the FQDN (modify NX.env as shown below)
3/ Requirement for export
Export call the servlet pointed by NX_LOCAL_SERVLET_SERVER_URL , this variable has to be turned to FQDN
If attachment is working and not export, we may have the good definition of the UploadServlet in the server's config, but not in the NX_LOCAL_SERVLET_SERVER_URL
pdm_configure do not modify all URL
- You may have to modify NX_LOCAL_SERVLET_SERVER_URL