Machine loses connection to the domain after updating an agent

Products

• Symantec Products

Issue/Introduction

After updating the Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) agent a machine disconnects from the domain due to a Failed Trust Relationship.

Resolution

The following steps will need to completed to reset the SEP SBE firewall:

1.  Open a Command Prompt as an Administrator
2.  Type the following commands to open the Administrative User Interface:

• cd c:\
• cd \program files\Symantec.Cloud\AntiVirus
• avagent -SHOW_UI

3.  In the interface that opens, click on Settings
4.  Select Firewall
5.  Click Reset

Note:  Please ensure that the SEP SBE cloud user interface is closed before running the commands to open the Administrative Interface, otherwise the Administrative Interface will not open.