NSEs created through Stand-alone Inventory Package not processing
Article ID: 164607
Updated On:
Products
Issue/Introduction
NSEs captured from an offline/unknown computer through the Stand-alone Inventory Package are not processed on the Notification Server
There is no error message but the NSE files remained in EventQueue folder.
Environment
ITMS 8.x
Inventory Solution 8.x
Cause
The NSEs were not captured correctly or the processing is at a low priority.
Resolution
Make sure that the NSEs are captured correctly through the standalone package. They need to be put in the EvtInbox folder (default: "C:\Program Files\Altiris\Notification Server\NSCap\EvtInbox"). It will take time to process these NSEs if there are other priority tasks in queue. If a faster processing is required, put them in the "EvtQFast" folder.
In this scenario, it was processed immediately after putting EvtQFast folder. Later, the new NSEs were getting processed quickly through the EvtInbox folder as well.
Additional Information
Methods for Gathering Inventory (introduction to Stand-alone Inventory Packages)
About Gathering Inventory Using Stand-Alone Packages
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