How to add and activate a Symantec VIP token credential to PayPal for 2-factor authentication

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• VIP Service

Issue/Introduction

How to add and activate a VIP token credential to PayPal for 2-factor authentication

Resolution

To activate a VIP security device with PayPal from a web browser, perform the following steps (may vary if done on a mobile device):

• Verify your token is functioning by testing it at https://vip.symantec.com.
• Log into your Paypal account.
• Click on your profile name, then select Profile Settings.  
• Select Login and Security on the left, then click Update next to 2-step verification.
• Remove unused devices from the primary or backup list. 
• Select + Add a device.
  • To add a VIP Token: Select Use a security key, then Set it up. Enter the credential ID and 2 consecutive security codes from your VIP token. 
  • To add a VIP Access Mobile Credential:
    • Select Use an authenticator app, then Set it up. You should see a QR code on the screen.
    • From your mobile device, download the VIP Access app from the Apple App Store or Google Play.
    • Open the VIP Access app on your phone, click the +.
    • Scan the PayPal QR code on the screen, then enter the security code from the PayPal authenticator.
         
• Follow the instructions in Manage 2-step verification to enable 2-factor authentication and select the primary device.

To retrieve the PayPal security code, simply open the VIP Access app and swipe left on the screen. 

Contact PayPal customer service for assistance.