VIP EG LDAP Sync is not managing certain set of users after upgrade from VIP EG 9.3.x to VIP EG 9.4.x

Products

• VIP Enterprise Gateway

Issue/Introduction

After upgrade from VIP EG 9.3.x to VIP EG 9.4.x, certain set of users are not being managed in VIP EG 9.4 through LDAP Sync process. This is applicable to VIP Enterprise Gateway versions 9.4 and 9.4.1.

 

Note: If you are running multiple VIP EG versions, please contact Symantec support.

 

Resolution

For overcoming this issue, Download the attachment in this article, extract it and follow the instructions given below

Pre-condition 

 

Stop the SSP IDP and LDAPSync through the VIP Enterprise Gateway Console.

 

On Windows, follow these steps

 

Note: You must be logged in as an administrator and perform this operation

 

1) Stop the LDAPSync service.

2) Copy syncmigration.bat and syncMigration.jar from the extracted windows folder to <VIP EG Install Folder>\tools directory.

3) Open a Command prompt, navigate to <VIP EG Install Folder>\tools directory.

4) Run syncmigration.bat

5) Once migration is completed successfully, we will see a message in the prompt “Sync Migration Done. Exiting...”

6) Syncmigration logs will be logged to a file “syncMigration.log”  by default to <install folder >\logs folder .

 

On Linux, follow these steps

 

Note: You must be logged in as a root user and perform this operation

1) Stop the LDAPSync service

2) Copy syncmigration.sh and syncMigration.jar from the extracted linux folder to <VIP EG Install Folder>/tools directory.

3) Open a Terminal, navigate to <VIP EG Install Folder>/tools directory.

4) Run syncmigration.sh

5) Once migration is completed successfully, we will see a message in the prompt “Sync Migration Done. Exiting...”

6) Syncmigration logs will be logged to a file “syncMigration.log” by default to <VIP EG Install Folder>/logs folder .

 

Once the above migration steps are completed successfully, 

 

- Login to VIP EG 9.4.x Console ,  

- Go to LDAPSync tab and click run once, 

- After the task is complete, all the users will now be managed by this VIP EG 9.4.x instance. 

- Start the LDAPSync service. LDAPSync will now be able to manage these users from the next sync schedule automatically.