Error: 1720 "There is a problem with this Window Installer package." when installing VIP Access

Products

• VIP Service

Issue/Introduction

Error 1720.  There is a problem with this Window Installer package.  A script required for this install to complete could not be run.  Contact your support personnel or package vendor.  Customer action Start Service script error - 2147024894, SWbemObjec..
 

Resolution

First, try the following:

1. Choose Start > Run. 
2. Type cmd
3. Type regsvr32  scrrun.dll

You will receive a confirmation that the dll was successfully registered. 

If that doesn't help, then try the general Windows Installer troubleshooting steps: 

NOTE:  You may not have all steps or keys in your operating system. 

Step 1: Check the Windows Installer Service.

1. Click Start, in the start search box, type Services and press Enter.
2. Scroll down and find the Windows Installer.  Double-click Windows Installer in the Services list.
3. On the General tab, make sure the service is started under Service status.
4. If the service is not running, under Service status, click Start, and then click OK. 

Step 2: Unregister and re-register the Windows Installer 

1.  Click Start, in the start search box, type MSIEXEC  /UNREGISTER, and then click OK, 
2.  Click Start, in the start search box, type MSIEXEC  /REGSERVER, and then click OK.

3.  Try the installation again.  

Step 3: Delete any pending installations

Check the following registry key and delete any entries in the key:

Go to Start, type in Regedit and select Enter.
If you get the User Account Control dialog box that states, Do you want to allow the following program to make changes to the is computer?, Click yes.

Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk. 

Backup the registry before beginning this operation. 

Scroll to: HKEY_LOCAL_MACHINE \Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

Check the following registry key and delete any entries in the key:

HKEY_LOCAL_MACHINE \System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

Step 4: Check the permissions

Verify the System has Full Control on the following key:

Navigate to the following entry and right-click. 

HKEY_LOCAL_MACHINE \Software\Microsoft\Windows\CurrentVersion\Installer

Click Permissions.  Click SYSTEM.  If it doesn’t have FULL CONTROL and you can’t change it, you must contact your IT Department for help.

Next, restart your computer and try again. 

If the problem is not resolved, then create a new user account with Administrator privileges and see if the problem was a corrupt user account.