VIP Enterprise Gateway error 18476 "actor=XXXXXX, text=Could not bind to the directory server

Products

• VIP Service

Issue/Introduction

Could not bind to the directory server.

ERROR "2019-03-13 12:28:03.453 GMT-0500" 127.0.0.1 vipegconsole f5b960d277346130 18476 "actor=XXXXXX,text=Could not bind to the directory server.,op=setuserstore
VsException [error=18476] [javax.naming.CommunicationException: simple bind failed: partnerldap-a.example.org:636 [Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]]
 at com.symantec.ldap.BaseLdapClient.getConnection(BaseLdapClient.java:60)
 at com.symantec.ldap.BaseLdapClient.reConnect(BaseLdapClient.java:92)

Cause

SSL connection to LDAP required

Resolution

Enable SSL (HTTPS) and the appropriate port in the User Store connection settings. Import the root and intermediate CA into both the VIP EG cert store and the server cert store.