Adding a second user store to the VIP Enterprise Gateway fails with error: Unable to create user store.

Products

• VIP Service

Issue/Introduction

There is already one user store created in the VIP gateway.  When a second user store is added, it will not allow the user store to be saved.

Submit option for the user store is greyed out.  Some other options are missing or greyed out.

Cause

The user filter in the first user store can cause this problem if there are quotes - " " - around the container or group.  

Resolution

Remove any quotes from the user search filter from the first user store, then save and try creating the second user store again.

Additional Information

Reference this KB to see filter examples and additional setup information: https://knowledge.broadcom.com/external/article?articleId=163791