Symantec.Cloud Report Mailer Email Address Change

Products

• Email Security.cloud
• Web Security.cloud

Issue/Introduction

Please be advised that we will be changing our report mailer service sending address. The sending address will be updated from [email protected] to [email protected] . The change will take place on Wednesday 08 March 2017 

Resolution

If you would like to make any changes to reports, the service is located at ClientNet > Reports > Scheduled Reports (for both web and email services).

We recommend you whitelist the new sending address [email protected]  in order to ensure delivery. Whitelisting is specifically allowing emails from a certain source, such as our reporting service, to be allowed into your email inbox.

Adding such trusted email addresses to your whitelist so that they can pass easily through your spam filter or junk folder varies across the different email clients and internet security platforms. The following is a list of steps for common programs and email.

Outlook 2003 - 2007

1. Open a message from the desired sender.
2. Go to the Actions option in the top tool bar.
3. Select Junk E-mail from the drop down menu.
4. Select the Add Sender to Safe Senders List option.

Outlook 2000 / Outlook 11

1. Open a message from the desired sender
2. In the From field, right-click the email address
3. Click the Add to Contacts link in the menu
4. Click the OK button

Outlook 2010 / Outlook 2013

1. Open Microsoft Outlook 2010 / 2013
2. In the home tab, click the Junk drop down menu
3. Then click Junk Email Options
   
4. Navigate to the Safe Recipients tab
5. Click the Add button
6. Type in the email address or domain you want to whitelist, then click okay

Outlook Express 6

1. Open a message from the desired sender
2. In the From field, right-click the email address
3. Click the Add to Address Book link in the menu
4. Click the OK button