Message stayed in quarantine after released

Products

• Email Security.cloud

Issue/Introduction

Message does not disappear in quarantine even if it is released successfully on the Symantec Email Quarantine portal.

Environment

Email .cloud

Resolution

This behivior is by design. There is a release tag  indicates the releasing of messages on the Symantec.Cloud Quarantine portal. The released message will be still listed on the portal until it expires. The releasing result also can be confirmed by searching Track and Trace log.

2017-02-08 01:28:25 AM

Connection from: 67.219.252.237 (us.quarantine.symantec.com)

2017-02-08 01:28:25 AM

Sending server HELO string:prqbe008001.mgmt.messagelabs.net

2017-02-08 01:28:25 AM

Message id:[email protected]

2017-02-08 01:28:25 AM

Message reference: 148651730500001502260520001220008

2017-02-08 01:28:25 AM

Sender: [email protected]

2017-02-08 01:28:25 AM

Recipient: [email protected]

2017-02-08 01:28:30 AM

SMTP Status: OK

2017-02-08 01:28:30 AM

Delivery attempt #1 (final)

2017-02-08 01:28:30 AM

Recipient server: 202.83.214.85 (202.83.214.85)

2017-02-08 01:28:30 AM

Response: 250 2.6.0 [InternalId=36749323] Queued mail for delivery