Endpoint Protection client shows 'Reputation timed out' message

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) client shows logs 'Reputation check timed out during unproven file evaluation' when scanning empty folder.

Reputation check timed out during unproven file evaluation

Resolution

This problem is fixed in Symantec Endpoint Protection 14.0.
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SEP Client logs a timeout message when scanning empty folder
FIX ID: 3784549
Symptom: The following message appears in the system log when the Symantec Endpoint Protection client scans an empty folder: "Reputation check timed out during unproven file evaluation."
Solution: When there are no items to scan in a folder, the Symantec Endpoint Protection client now considers the scan successful and does not log an error message
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