"This credential is already in use." when attempting to set a VIP token

Products

• Email Security.cloud

Issue/Introduction

When attempting to set a VIP token for a login within the client portal of Email Security.cloud, the portal generates an error which includes the text "This credential is already in use."

The following errors have occurred:

- This Credential ID is already in use. Please try again or contact Support for assistance.

 

Resolution

Please use a VIP token that is not already in use for another login.