Endpoint Protection Manager Web Console showing a delay when navigating through client groups

Products

• Endpoint Protection

Issue/Introduction

You use the Web Console to manage your environment.  You notice a lag or delay when moving through your client groups which makes it almost impossible to manage your clients.

This error is repeated over and over in the SEPM_xxxxxx.log:

java.lang.NumberFormatException: For input string: "62.22222387054825"

The input string in each case was different. The common stack was:
    at java.lang.NumberFormatException.forInputString
(NumberFormatException.java:65)
    at java.lang.Integer.parseInt(Integer.java:492)
    at java.lang.Integer.parseInt(Integer.java:527)
    at com.creamtec.ajaxswing.v4.AjaxSwingV4Updater.getEventPoint
(AjaxSwingV4Updater.java:137)
    at com.creamtec.ajaxswing.v4.AjaxSwingV4Updater.updateComponent
(AjaxSwingV4Updater.java:54)
    at com.creamtec.ajaxswing.v4.AjaxSwingV4Handler.action
(AjaxSwingV4Handler.java:80)
    at com.creamtec.ajaxswing.v4.AjaxSwingV4Handler.handle
(AjaxSwingV4Handler.java:32)
    at
com.creamtec.ajaxswing.rendering.html.HTMLClientAgent.handleFastSubmit
(HTMLClientAgent.java:223)
    at
com.creamtec.ajaxswing.rendering.html.HTMLClientAgent.processHttpRequest
(HTMLClientAgent.java:104)
    at com.creamtec.ajaxswing.ClientAgentImpl.processHttpRequest
(ClientAgentImpl.java:113)
    at sun.reflect.GeneratedMethodAccessor17.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke
(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:322)
    at sun.rmi.transport.Transport$2.run(Transport.java:202)
    at sun.rmi.transport.Transport$2.run(Transport.java:199)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.rmi.transport.Transport.serviceCall(Transport.java:198)
    at sun.rmi.transport.tcp.TCPTransport.handleMessages
(TCPTransport.java:567)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0
(TCPTransport.java:828)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.access$400
(TCPTransport.java:619)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler$1.run
(TCPTransport.java:684)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler$1.run
(TCPTransport.java:681)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run
(TCPTransport.java:681)
    at java.util.concurrent.ThreadPoolExecutor.runWorker
(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run
(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:745)

 

Cause

Appears to be an issue with Creamtec.

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14 RU1. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14.