Your SharePoint servers have multiple nics or multiple IP Addresses. In the CA console farm overview, one or more servers with Symantec Protection for SharePoint Servers (SPSS) show "Stopped." Registering scanners hangs or times out.
There may be a hosts file with an entry different than the IP address that SPSS binds to.
If your server does not have multiple nics or IP Addresses, see the following article:
SPSS is dependent on both forward and reverse DNS, which are not working as expected with the multiple IP addresses or nics.
Correct the DNS issue or remove the Host file Entry.
Please follow the below steps to bind the IP address.
“<Drive Letter>:\Program Files\Symantec\SharePoint”where <Drive Letter> refers to the drive where SPSS is installed. Please create a backup of the file before making changes.
<add key="bindToAddress" value= "<New IP Address>"/>
“SPSSEnabledServer”ObjectType. Use the following query to get the same.
select * from SPSSObjects where ObjectType = 'SPSSEnabledServer'
<add key=" New IP Address _RTCommandChannel" value="9455" />
<add key=" New IP Address _ReportingChannel" value="9466" />
<add key=" New IP Address _LoggingChannel" value="9477" />