Security code from the VIP Access app on Android device fails when used for 2FA login
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Security code from the VIP Access app on Android device fails when used for 2FA login
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Article ID: 164336
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Updated On: 10-18-2023
Products
VIP Service
Issue/Introduction
When logging in with a 2-factor authentication using the security code from the VIP Access app on Android, the security code fails. The credential ID is good and validates fine.
Unable to authenticate
Environment
VIP Access app on Android device
Cause
The date and time on Android device can drift and be out of sync with the backend.