Security code from the VIP Access app on Android device fails when used for 2FA login

Products

• VIP Service

Issue/Introduction

When logging in with a 2-factor authentication using the security code from the VIP Access app on Android, the security code fails.  The credential ID is good and validates fine.

Unable to authenticate

Environment

VIP Access app on Android device

Cause

The date and time on Android device can drift and be out of sync with the backend.

Resolution

On the Android device:

1. Go to Settings
2. Date and Time
3. Set Automatic date time to ON