Resources with no name appear after implementing Cloud Enabled Management (CEM)

Products

• IT Management Suite

Issue/Introduction

After setting up the CEM gateway computer(s), a number of nameless resources appear in the managed computers list equal to the number of gateway servers.

 

If these resources are deleted they reappear within a few minutes with the same GUID and no name.

Cause

The Notification Server creates a partial resource for tracking the communications with the CEM gateway servers. As these Gateway servers have no Symantec Management Agent installed and are rarely imported by from AD, the place holder record does not have enough information to populate the name field.

Resolution

There are a few methods to deal with these records.

• Ignore the records
  1. As they are place holder records only they can be safely ignored.

 

• Use Asset Management to give the resource a name. Only possible if Asset Management is installed.
  1. Verify it is a CEM Gateway computer
     1. Right-click and select Resource Manager.
     2. Select View > Events
     3. Navigate through the folder structure presented and make sure that the only two dataclasses listed are:
        • Aex AC CEM Gateway
        • Aex AC CEM Gateway Registered
     4. Close the Resource Manager window
  2. Right-click on the nameless resource and select 'Edit'
  3. In the title bar of the pop-up window, enter the name desired for the resource.
  4. Click 'Apply' and 'OK'.

 

• Use and SQL query to give the resource a name. Repeat for each nameless resource.
  1. Select a nameless resource from the Manage Computers view in the console.
  2. Verify it is a CEM Gateway computer
     1. Right-click and select Resource Manager.
     2. Select View > Events
     3. Navigate through the folder structure presented and make sure that the only two dataclasses listed are:
        • Aex AC CEM Gateway
        • Aex AC CEM Gateway Registered
  3. Select Home > Resource Manager Home
     1. Copy down the Computer ID without the curly braces ' { } '.
  4. Close the Resource Manager.
  5. Open the Microsoft SQL management studio
     1. Right-click the database being used for the Symantec Management Platform and select 'New Query'.
     2. Use the following query to assign a name to the resource.

-- Both edits below require the single quotes to function.
-- The GUID should be in the same format as found in the Resource Manager without the curly braces.
UPDATE RM_ResourceVirtual_Machine
SET Name = '' --change to the name desired.
WHERE Guid = '' --Change to the GUID from the resource manager.