Hovering over folders doesn't display small popup with the content but a tooltip instead.

Products

• IT Management Suite

Issue/Introduction

A customer reported that after upgrading to 8.0 HF5, when hovering over a folder, like Site Servers (Go to Settings>Notification Server>Site Server Settings. Expand Site Servers and place the mouse over one of your site servers), it should show a popup with some information but he rather got a tooltip instead.

1. With 8.0 HF5, the screen moves down and display the content:

2. With 8.0 HF4, it displays a small popup with the content:

Environment

ITMS 8.0 HF5 but it can be noticed after any upgrade from one version to another.

Cause

IE seemed to have old scripts cached.

Resolution

Delete the cache in browser, and reload page. This should reload the new scripts after the upgrade.

 

You can use the following and run it as a batch file to clear out IE cache:

@echo off
ECHO clearing browser cache
RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8
IF NOT "%ErrorLevel%" EQU "0" (ECHO failed to clear cache)