After upgrading to Advanced Threat Protection version 2.3, you see the error "Device encountered a service malfunction but has recovered"
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After upgrading to Advanced Threat Protection version 2.3, you see the error "Device encountered a service malfunction but has recovered"

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Article ID: 164246

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Updated On:

Products

Symantec Products

Issue/Introduction

Shortly after upgrading to ATP 2.3, the System Health status shows "Device encountered a service malfunction but has recovered"

Cause

This can occur when a service does not start up correctly on the first try.

Resolution

The ATP software has fault-recovery built in, so the service should restart correctly. If the error does not clear within 12 hours, please contact technical support and open a new case.

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