Removable drives encrypted to a PGP key cannot be accessed by Encryption Desktop
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Removable drives encrypted to a PGP key cannot be accessed by Encryption Desktop

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Article ID: 164223

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Updated On:

Products

Drive Encryption

Issue/Introduction

If a removable drive such as a USB drive is encrypted to a PGP key rather than to a username / password, it cannot be accessed by Encryption Desktop Drive Encryption.

The user is prompted for the passphrase of the PGP private key but even though the correct passphrase is entered, it is not accepted and the drive cannot be accessed:

Passphrase did not match

 

Environment

This issue applies only when trying to authenticate to the drive using the following releases:

  • Encryption Desktop 10.4
  • Encryption Desktop 10.4 MP1
  • Encryption Desktop 10.4 MP1 HF1
  • Encryption Desktop 10.4.1

 

Resolution

This issue was first present in Encryption Desktop 10.4 and was resolved in Encryption Desktop 10.4.1 HF1. Please contact Technical Support in order to obtain this hotfix.

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