Unable to uninstall Ghost Standard Tools 3.x
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Unable to uninstall Ghost Standard Tools 3.x


Article ID: 164217


Updated On:


Ghost Solution Suite


When attempting to uninstall ghost standard tools 3.x you receive the following error:

"There is a problem with this Windows Installer package. A script required for the install to complete could not be run. Contact your support personnel or package vendor."


Ghost Standard Tools 3.x


To uninstall Symantec Ghost Standard Tools, do the following:

  • Open a Command Prompt as an Administrator
  • Run the command "wmic product get name"
  • Find the entry that is Ghost Standard Tools
  • Make sure the entry found above matches the NAME below, and execute this script:
    • wmic product where name="Symantec Ghost Standard Tools" call uninstall /nointeractive

That will return a code 0 when finished, and has completed the uninstall.



Remove all the files in the install directory:

 - C:\Program Files (x86)\Symantec\Ghost

Clear the temp folder of files. %temp% from run should get you there.

Make a backup of the registry. Run "Regedit" click computer and then file and export.

Once you have the backup, delete the following keys.

 - HKEY_CURRENT_USER\Software\Symantec\Ghost

 - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Ghost

 - HKEY_USERS\S-1-5-21-354581543-3608027983-2995495404-815117\Software\Symantec\Ghost

Attempt to uninstall from add remove programs.