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Special characters cannot be entered directly into the Endpoint Protection Manager 14 login fields.

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Article ID: 164202

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When using the Symantec Endpoint Protection 14 Manager console, special characters cannot be directly entered. When trying to enter these characters, no results are displayed; the fields remain blank. 

Environment

This issue can be reproduced by changing the Keyboard Layout to `United Status - International'. The right Alt key (also referred to as AltGr) can then be used to easily create special characters. 

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14 RU1. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14.

The symbols can be entered properly in two other ways:

  • Using the method of `Alt+numbers`, such as Alt-0124.

  • Copy and paste the characters from another source such as Microsoft Word.