How to change the bind address in Symantec Protection Engine 7.5.x and 7.8.x on Windows Server 2008 and later

Products

• Protection Engine for Cloud Services
• Protection for SharePoint Servers
• Protection Engine for NAS

Issue/Introduction

The IP address of the Symantec Protection Engine (SPE) scanner has changed and SPE is no longer receiving scan requests. You need information on how to change the bind address to the server's new IP address.

Environment

Windows Server 2008 and later

Resolution

1. Open a command prompt and navigate to <drive>:\Program Files (x86)\Symantec\Scan Engine
2. At the prompt enter the following command and press Enter: xmlmodifier.exe -s //configuration/protocol/ICAP/BindAddress/@value <New IP Address> configuration.xml

• Running the command to add the bind address overwrites the previous entry. Multiple addresses can be entered by using ; as a separator (I.E., 127.0.0.1;10.10.10.1 )

3. Open Services and restart the Symantec Protection Engine service