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Unable to schedule Liveupdate start time for the "Run every" option in Mail Security for Microsoft Exchange.


Article ID: 164179


Updated On:


Mail Security for Microsoft Exchange



Symantec Mail Security for Microsoft Exchange (SMSMSE) provides two options for scheduling updates.

  • Run every
  • Run at a specific time

There are no methods available within the console to set a specific starting time for the "Run every" option.




To schedule "Run every" to start at a specific time a registry value must be modified on the Symantec Mail Security for Microsoft Exchange (SMSMSE) server deployment.

On each SMSMSE server deployment:

  1. Open the windows registry (regedit.exe)
  2. Navigate to:  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\7.5\Server\Components\LiveUpdateConfig
  3. In the right hand pane right-click and modify the value "SeedTimeStr"
  4. Set the value to the desired start time (24 hour clock), click OK

In the SMSMSE console.

  1. Open the SMSMSE console and navigate to Admin>LiveUpdate/Rapid Release Schedule
  2. Ensure "Enable automatic virus definitions updates" is checked
  3. Choose "Run every:" and set the frequency to the desired value.
  4. Click "Deploy changes" to push the schedule creation to each defined SMSMSE server asset.


To confirm the process was successful:

  1. On each SMSMSE server asset open the windows Task Scheduler (Run:  Taskschd.msc)
  2. Under the Task Scheduler Library locate trigger times that match the time specified as the start time
  3. Under the "Actions" tab for the selection the details should specify:  "C:\Program Files (x86)\Symantec\SMSMSE\7.5\Server\SAVFMSELive.exe"

If these conditions are met the process was successful.