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VIP Access Desktop - How do you move the VIP Access Desktop Application over to a new computer

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Article ID: 164174

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Updated On:

Products

VIP Service

Issue/Introduction

Unable to transfer VIP Access Desktop from one user profile or hardware to another.

Resolution

To protects your identity, VIP Access credentials cannot be transferred or exported to different hardware or user profile. Please follow the steps below to download VIP Desktop:

  1. Go to the following page - https://vip.symantec.com/desktop/home.v
  2. Click Get VIP Access for Desktop
  3. Verify the system requirements
  4. Download the application for Windows or for Mac OS.
  5. Register the new Credential ID at the member site or web portal that you are attempting to reach

Note: Once you have downloaded the application onto the new computer, you will see the new Credential ID and will need to register it with your organization.