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Requests for software through the Software Portal are approved but never run

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Article ID: 164158

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Updated On:

Products

Software Management Solution

Issue/Introduction

A user accesses the Software Portal via a webpage, where they can request software to install on their computer.  The request appears successful, however, the software is not installed on the computer and history and logs are void of details of an attempt.

Environment

Symantec Management Platform 7.6, with Software Delivery Solution

Cause

If the Software Portal is not opened via one of the three approved methods, it is possible that the computer identifier is not included in the request. This would cause the Symantec Management server to fail to identify which computer to push the software to.

Resolution

Make sure to only access the Software Portal via one of the three approved methods: a Desktop link, a Start menu link, or the right-click menu on the Symantec Management Agent system tray icon.  Also, if the desktop link or Start menu link is copied from another computer, this could also cause the software to deploy to the wrong system.

How to apply the links:

  1. In the console, browse under Settings > All Settings.
  2. In the left-hand tree browse under Agents/Plug-ins > Software > Software Management > select Software Portal Plug-in Policy.
  3. Enable the policy and check which link options you want available on the client computers.
  4. Click Save changes.