- Unable to log in to VIP Manager
- Forgot password to VIP Manager
- Locked out of VIP Manager
- Unknown VIP Enterprise Gateway username or password
VIP Manager
IMPORTANT: These instructions are for logging in directly to https://manager.vip.symantec.com. If your VIP Manager URL is different, your organization is using single sign-on (SSO). Contact your internal IT helpdesk for username\password reset assistance.
VIP Administrator Situation | VIP Test Account | VIP Production account |
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First-time VIP Manager access | Click the Forgot your password? to get an initial temp password. | |
Forgot VIP Manager password | Click the Forgot your password? link on the VIP Manager login page. | |
Request VIP Manager access Lost VIP Manager access Email address or username no longer valid VIP Manager Account locked |
Contact your Broadcom/Symantec Account rep | Contact your organization's VIP administrator for assistance. In the event no VIP Administrators can log in, please contact VIP support to update contact information. |
VIP Administrator Token lost\unavailable\changed | Start here: How to reset or change the credential ID for a VIP Administrator. Other VIP Administrators within your organization with modify permissions can help. If none, open a support case and request the removal of your token. You will be prompted to add a new token ID during the next login. | |
VIP Administrator Token locked | Only VIP support can unlock an administrator token through a support case. Or, another VIP Administrator can remove the locked token and add a different token ID. A new ID is generated when the VIP app is uninstalledeinstalled. | |
No VIP Administrators within the organization. â–ºUpdate VIP Administrator contact information |
Update or change contact for a Symantec VIP Manager account |
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â–ºEnterprise Gateway console unknown password | How to add, delete or reset the VIP Enterprise Gateway console username and password. |