VIP Manager Administrator instructions for forgot password

Products

• VIP Service

Issue/Introduction

• Unable to log in to VIP Manager
• Forgot password to VIP Manager
• Locked out of VIP Manager
• Unknown VIP Enterprise Gateway username or password

Environment

VIP Manager

Resolution

IMPORTANT: These instructions are for logging in directly to https://manager.vip.symantec.com. If your VIP Manager URL is different, your organization is using single sign-on (SSO). Contact your internal IT helpdesk for username\password reset assistance. 

VIP Administrator Situation	VIP Test Account	VIP Production account
First-time VIP Manager access	Click the Forgot your password? to get an initial temp password.
Forgot VIP Manager password	Click the Forgot your password? link on the VIP Manager login page.
Request VIP Manager access Lost VIP Manager access Email address or username no longer valid VIP Manager Account locked	Contact your Broadcom/Symantec Account rep	Contact your organization's VIP administrator for assistance. In the event no VIP Administrators can log in, contact VIP support to update contact information.
VIP Administrator Token lost\unavailable\changed	Start here: Reset or change the credential ID for a VIP Administrator. Other VIP Administrators within your organization with modify permissions can help. If there are none, open a support case and request the removal of your token. You will be prompted to add a new token ID during the next login.
VIP Administrator Token locked	Only VIP support can unlock an administrator token through a support case. Or, another VIP Administrator can remove the locked token and add a different token ID. A new ID is generated when the VIP app is uninstalled reinstalled. Unlock a VIP Administrator Account in Symantec VIP Manager
No VIP Administrators within the organization.  Update VIP Administrator contact information	Update or change contact for a Symantec VIP Manager account Check with existing VIP helpdesk admins if they have permission to modify VIP Administrators.
Enterprise Gateway console unknown password	Add, delete or reset the VIP Enterprise Gateway console username and password.