VIP Manager Administrator instructions of forgot password
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VIP Manager Administrator instructions of forgot password

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Article ID: 164153

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Updated On: 04-10-2025

Products

VIP Service

Issue/Introduction

- Unable to log in to VIP Manager
- Forgot password to VIP Manager
- Locked out of VIP Manager
- Unknown VIP Enterprise Gateway username or password

Environment

VIP Manager

Resolution

IMPORTANT: These instructions are for logging in directly to https://manager.vip.symantec.com. If your VIP Manager URL is different, your organization is using single sign-on (SSO). Contact your internal IT helpdesk for username\password reset assistance. 

VIP Administrator Situation VIP Test Account VIP Production account
First-time VIP Manager access  Click the Forgot your password? to get an initial temp password. 
Forgot VIP Manager password Click the Forgot your password? link on the VIP Manager login page.  
Request VIP Manager access
Lost VIP Manager access
Email address or username no longer valid
VIP Manager Account locked
Contact your Broadcom/Symantec Account rep Contact your organization's VIP administrator for assistance. In the event no VIP Administrators can log in, please contact VIP support to update contact information
VIP Administrator Token lost\unavailable\changed Start here: How to reset or change the credential ID for a VIP Administrator. Other VIP Administrators within your organization with modify permissions can help. If none, open a support case and request the removal of your token. You will be prompted to add a new token ID during the next login.
VIP Administrator Token locked Only VIP support can unlock an administrator token through a support case. Or, another VIP Administrator can remove the locked token and add a different token ID. A new ID is generated when the VIP app is uninstalledeinstalled.  
No VIP Administrators within the organization. 
â–ºUpdate VIP Administrator contact information

Update or change contact for a Symantec VIP Manager account
Check with existing VIP helpdesk admins if they have permission to modify VIP Administrators.

â–ºEnterprise Gateway console unknown password How to add, delete or reset the VIP Enterprise Gateway console username and password.