VIP Manager Administrator instructions of forgot password

Products

• VIP Service

Issue/Introduction

- Unable to log in to VIP Manager
- Forgot password to VIP Manager
- Locked out of VIP Manager
- Unknown VIP Enterprise Gateway username or password

Environment

VIP Manager

Resolution

 

VIP Administrator Situation	VIP Test Account	VIP Production account
First-time VIP Manager access	Contact the account VIP Administrator or a VIP Administrator with create admin permissions.
Forgot VIP Manager password	Click the Forgot your password? link on the VIP Manager login page. (not available when accessing through VIP EG IdP or another SSO IdP)
Request VIP Manager access Lost VIP Manager access Email address or username no longer valid VIP Manager Account locked	Contact your Broadcom/Symantec Account rep	Contact your main VIP administrator or another VIP Administrator within your organization for assistance. In the event there are no other valid VIP Administrators, please follow these steps to update contact information.
VIP Administrator Token lost\unavailable\changed	Start here: How to reset or change the credential ID for a VIP Administrator. Other VIP Administrators within your organization with modify permissions can help. If none, open a support case and request the removal of your token. You will be prompted to add a new token ID during the next login.
VIP Administrator Token locked	Only VIP support can unlock an administrator token through a support case. Or, another VIP Administrator can remove the locked token and add a different token ID. A new ID is generated when the VIP app is uninstalled\reinstalled.
No VIP Administrators within the organization.  ►Update VIP Administrator contact information	Update or change contact for a Symantec VIP Manager account Check with existing VIP helpdesk admins if they have permission to modify VIP Administrators.
►Enterprise Gateway console unknown password	How to add, delete or reset the VIP Enterprise Gateway console username and password.